---
title: "Privacy Policy - Shutters Cape"
description: "Privacy policy for Shutters Cape, explaining how personal information is collected, used and protected in line with South Africa's POPIA."
url: "https://www.shutterscape.co.za/privacy-policy/"
type: "page"
---

# Privacy Policy

## Content

**Last updated:** 25 May 2026

This privacy policy explains how Shutters Cape collects, uses, stores and protects personal information when you use this website, contact us, submit an enquiry, or interact with our services.

This policy is written for South Africa and is intended to support compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

### 1. Responsible party

The responsible party for the processing of personal information is Shutters Cape.

- **Business name:** Shutters Cape
- **Privacy contact:** [info@shutterscape.co.za](mailto:info@shutterscape.co.za)
- **Telephone:** [+27 21 852 8785](tel:+27218528785)
- **Address:** Unit 5, Nobel Park, Nobel Street, The Interchange, Somerset West, South Africa

### 2. Personal information we collect

We collect personal information that you provide to us directly, including when you complete the contact form, request a quote, ask about a product, or contact us by email or telephone.

This may include:

- first name and surname;
- email address;
- telephone or mobile number;
- region, suburb, city or town;
- product interest or enquiry subject;
- message content and enquiry details;
- your consent confirmation submitted through the form.

We may also process limited technical information generated by your use of the website, including browser information, device information, pages visited, referring pages, cookie identifiers, IP address or security-related request data.

### 3. How we collect information

We collect information when you:

- submit the contact form;
- email us directly;
- phone us;
- click tracked telephone, quote or contact links;
- browse the website and interact with pages, cookies or analytics tools.

The contact form uses Cloudflare Turnstile to help protect the website from spam and automated abuse. Turnstile verification data is used for security and is not used by Shutters Cape for marketing profiling.

### 4. Why we use personal information

We use personal information for legitimate business and customer service purposes, including to:

- respond to enquiries and quote requests;
- contact you about products, services or installation requirements;
- identify the correct region, suburb, product or team member for your enquiry;
- send administrative or confirmation emails relating to your enquiry;
- manage customer service, after-sales support and business records;
- measure website performance and advertising effectiveness;
- protect the website against spam, misuse and security risks;
- comply with legal, accounting and operational obligations.

### 5. Contact form and email processing

When you submit the contact form, the information is validated, checked through Turnstile, and sent by email to Shutters Cape for follow-up. A confirmation email may also be sent to the email address you provide.

At this stage, contact form submissions are processed for email delivery only.

### 6. Cookies, analytics and advertising

The website uses cookies and similar technologies to support website operation, analytics and advertising measurement. These may include Cloudflare, Google Analytics, Google Ads conversion tracking and Meta Pixel, as described in our [Cookie Policy](https://www.shutterscape.co.za/cookie-policy/).

Analytics and advertising tools help us understand how visitors use the website, measure enquiry and quote activity, and improve marketing performance.

You can manage or block cookies through your browser settings. Some website features or measurement tools may not work as intended if cookies are disabled.

### 7. Sharing personal information

We only share personal information where reasonably necessary for the purposes described in this policy.

This may include service providers that help us operate the website, protect the form from abuse, send emails, host the website, measure analytics, manage advertising or provide technical support.

Current categories of providers may include:

- website hosting and security providers, including Cloudflare;
- email delivery providers, including AWS SES;
- analytics and advertising providers, including Google and Meta;
- website development, maintenance and support providers.

We do not sell personal information.

### 8. Cross-border processing

Some service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure that personal information is protected through appropriate contractual, technical or organisational safeguards.

### 9. Retention

We keep personal information for as long as reasonably necessary for customer service, sales, legal and accounting purposes.

When information is no longer reasonably required, we will take reasonable steps to delete, de-identify or securely archive it, unless we are required or permitted by law to keep it for longer.

### 10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or internet transmission is completely secure. You should avoid sending unnecessary sensitive information through the contact form or email.

### 11. Your POPIA rights

Under POPIA, you may have the right to:

- ask what personal information we hold about you;
- request access to your personal information;
- ask us to correct or update inaccurate information;
- ask us to delete personal information where we are no longer permitted or required to keep it;
- object to certain processing where POPIA allows this;
- withdraw consent where processing is based on consent;
- submit a complaint to the Information Regulator of South Africa.

To exercise these rights, contact us at [info@shutterscape.co.za](mailto:info@shutterscape.co.za). We may need to verify your identity before responding to a request.

### 12. Direct marketing

We may contact you in response to an enquiry or where there is a legitimate customer relationship. We will not use your personal information for unrelated direct marketing without an appropriate lawful basis.

You may ask us to stop sending direct marketing communications by contacting [info@shutterscape.co.za](mailto:info@shutterscape.co.za).

### 13. Third-party websites

The website may link to third-party websites, including social media platforms, Google Maps, browser support pages or product-related resources. We are not responsible for the privacy practices or content of third-party websites.

### 14. Changes to this policy

We may update this privacy policy from time to time. The updated version will be published on this page with a new last updated date.

### 15. Contact us

For privacy questions, POPIA requests or concerns about how we process personal information, contact:

- **Shutters Cape**
- **Email:** [info@shutterscape.co.za](mailto:info@shutterscape.co.za)
- **Telephone:** [+27 21 852 8785](tel:+27218528785)

## Testimonials

> Great product and outstanding service. Keep it up
>
> - Jannie Smith

> We are impressed. Your team did the work professionally and cleaned up afterwards. We will definitely use you again
>
> - Elize Marais

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